1. Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely.

Can I make changes to my order after placing it?
Once your order is confirmed, we begin processing it right away. Therefore, changes may not be possible. Please contact us as soon as possible at info@unoapieceofyou.com.

2. Shipping

When will I receive my order?
Orders are processed within 2–4 business days. Domestic U.S. shipping takes 3–7 business days.
International delivery times vary by destination.

Do you ship internationally?
Yes, we ship worldwide via FedEx. See our [Shipping Policy] for details on international orders, duties, and taxes.

3. Returns & Exchanges

What is your return policy?
We accept returns of full-price domestic orders within 14 days of delivery. Items must be unused, unwashed, and in original condition.
Sale items and international orders are final sale.

How do I start a return?
Email us at info@unoapieceofyou.com. If your request is approved, you’ll receive a prepaid return label via email.

4. Sizing & Fit

How do I know which size to order?
Please refer to our [Size Guide]. You can also use the model’s height and size listed on each product page as a reference.

What if I’m between sizes?
We recommend sizing up for a more relaxed fit—especially for resort wear pieces, which are designed to move with you.

5. Product & Care

How should I care for my UNO garments?
Due to the artisanal and delicate nature of many pieces, we recommend gentle hand wash or dry cleaning. Each product page includes specific care instructions.

Are your pieces handmade?
Many of our garments and accessories feature handwoven or embroidered details by skilled artisans and are produced in limited quantities.

6. Product Availability

Will sold-out items be restocked?
UNO collections are released in limited runs. Once an item is sold out, it’s unlikely to return.
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Do you offer pre-orders?
Occasionally. If an item is available for pre-order, it will be clearly noted on the product page along with the estimated shipping date.